We deliver to most of Europe, and you'll find the details are below.
We also deliver to much of the rest of the world. If you are in a different part of the world or would like a product delivered elsewhere, please refer to the relevant section on this page.
Here’s the list of European countries we deliver to:
Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden and Vatican City.
COSTS AND TIMINGS
We aim to despatch all orders within 24 hours of being placed. Please note that in busy periods and in sale, this is sometimes not possible. All orders for delivery within Europe are delivered by DPD or their associated carrier. We quote 3 working days but for countries further afield, for example Eastern Europe or Greece, it can take a little longer.
If you have any specific queries regarding delivery, please contact us firstname.lastname@example.org or alternatively you can call us on +44 (0) 115 973 5292 and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Friday.
Up to 3 working days
IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES
You will be left a note explaining how you can get your parcel.
IF THERE ARE DELAYS
We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery. If the delivery is going to be delayed, we’ll email to apologise and tell you of the new delivery schedule. You will also be contacted by our courier to arrange delivery.
COURIER COSTS IF YOUR ORDER COMES IN TWO DELIVERIES
Even if your order arrives in two packages you only pay for one lot of postage per order, regardless of how many parcels we send out to you.
USING A DIFFERENT DELIVERY ADDRESS
Sometimes you aren’t at home to receive your parcel, so please give us an alternative address if it suits you better – for example, your work address. You can enter any address you wish on the checkout page, under billing address.