To know when your order is likely to be delivered, please view the Delivery and Returns page. We dispatch all orders within 24 hours of being placed. During our sale periods it can get very busy in our factory, orders may take a little longer to be dispatched so please add five working days just in case.
If there’s something you want to know about your order, please get in touch with us at email@example.com or call us on +44 (0)115 973 7860.
Returns and Exchanges
For more details on how to return or exchange an order, please see our Delivery and Returns page.
If you’ve forgotten your password, click on the forgotten password link on the Account page. We’ll send you a temporary password to your email address. This will give you access to your account where you can then enter a new password.
We can’t access your password on your behalf as the database is encrypted for your security.
We use the finest fabrics to make our clothes feel special. All our clothes have washing and care recommendations. Most require a machine wash at 40°c degrees. Once you’ve washed your garment, reshape it while it’s damp by holding the side seams together and shaking the garment, then drying it flat.
Only our organic knitwear or cashmere needs hand-washing. Dry as above.
Currencies You Can Pay In
Our website automatically selects the currency that matches your delivery location. You can change this manually in the top left hand corner of the page.
For deliveries to the UK, we will bill you in Pounds Sterling (£), to the European Union in Euros (€), to the US in Dollars ($), and to the Rest of World in Pounds Sterling (£).
Standard rate VAT is included in all orders to the UK and Europe. Orders to the Rest of the World do not include VAT.
Where applicable, you will be responsible for any local country import duty.
Credit/Debit Card We Accept
We accept Switch, Visa, Delta, Maestro, Mastercard and Amex. We’re sorry but we don’t accept Diners Club, Discover or Solo cards. We also accept PayPal for selected territories.
Data Security When You Pay
When you pay online, you can be confident you are in a secure environment. All our card transactions are handled through Sage Pay which operates a 128-bit SSL encrypted system. Sage Pay is scanned quarterly by Trustwave, an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for payment cards. It’s also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) which is a fully approved Level 1 payment services provider and has the industry’s highest level of compliance.
If You Suspect Fraud
Given our high levels of security, it’s very unlikely fraudulent use of your card will take place on our website. But if a fraudulent transaction does take place, first contact your credit or debit card company so they can protect your card and reimburse you. Then let us know at firstname.lastname@example.org and we will work with your card company to minimise any further inconvenience to you.